Return Policy

Tiny Jewel Box offers a full refund (minus the original shipping fees) for all watches if the return is initiated within 7 business days (from the date you have receive your order in the mail) and the following conditions are met:

• Product is in new and unworn condition
• Accompanied with the original boxes and paperwork and all associated components
• Any missing articles or damaged components will void the eligibility for a refund.
• The customer is responsible for return shipping fees (see details in the shipping section).

For your convenience we also offer online returns in the store.

Returns will be credited in the same way in which they were paid as long as a return is initiated within 7 business days and the above mentioned conditions are met. After 7 business days, only a store credit will be issued for returns.

Processing a Return

Step 1: Request a return and receive a Return Authorization (RA)

Please contact us here to start the return process

Any returns that do not have an RA# WILL NOT be accepted and WILL BE returned to the sender. Return authorization numbers will expire within 10 business days.

Step 2: Shipping an item back to Tiny Jewel Box

Please carefully follow the specific return instructions provided once you receive a Return Authorization.

Ship to:

Tiny Jewel Box is not responsible for any lost packages; therefore, you should insure your package through the carrier for the full retail value. If the merchandise is less than $500, you can ship it through any carrier. Please be sure to insure your package for the full retail value and request a return confirmation that your package has been delivered to its destination.

If the merchandise is more than $500, ship your package through the United States Postal Service (USPS) Registered Mail. Please be sure to insure your package for the full retail value and request a return confirmation that your package has been delivered to its destination. (UPS and FedEx will not insure jewelry shipments over $500)

Step 3: Receiving & Processing

Upon receipt, merchandise will be sent to our quality control department. Any items that show signs of wear, have been engraved, sized, altered, damaged, or disclosed as ‘non-refundable’ cannot be accepted. Returns that do contain their receipt or are improperly packaged will also not be accepted.

If you have any questions about our return procedure, please don't hesitate to contact us at (202) 393-2747.