ANSWERS

• WHAT IS YOUR RETURN POLICY?

  We offer refunds within seven days and exchanges within 30 days, when accompanied by a valid receipt. We do not accept returns of special orders, engraved or sized items, or merchandise that's been altered in any way. Corporate merchandise cannot be returned or exchanged.
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• HOW DO I GET AN APPRAISAL FOR MY JEWELRY?

  It's important to know the value of your personal jewelry. Tiny Jewel Box only does appraisals on items we sell; however, we would be happy to refer you to a qualified appraiser if needed.
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• HOW SHOULD I CLEAN MY JEWELRY?

  Cleaning your diamonds, jewelry and gemstones is crucial to maintaining their quality and appearance. For diamond jewelry, use either a mix of ammonia and water or a commercial jewelry cleaner. Dip your diamond jewelry in the cleaning solution and scrub gently from behind with a soft-bristled tooth brush. Rinse the item off in water afterwards. For pearls, simply wipe them off with a soft cloth to remove any perfume or hair spray. Avoid letting your pearls come in contact with other cosmetics as these can cause damage to the pearl's skin or nacre. If a deeper cleaning is needed, simply wash the pearls in mild soap and tepid water. Dry with a soft cloth and let the items sit out and continue to air dry. Tiny Jewel Box can assist you with any care issues you might have or additional services you need such as restringing pearl strands if the individual pearls can move freely between the knots. For gemstone jewelry, it's always best to consult your jeweler. There is a large range of gemstones used in jewelry today, each possessing different characteristics, which can require the need to proceed cautiously.
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• WHAT IS TINY JEWEL BOX DOING ABOUT THE PROBLEM OF CONFLICT DIAMONDS?

  Doing what's right in the diamond industry has always been important to us. At Tiny Jewel Box, we only purchase diamonds through suppliers who, like us, adhere to and enforce the standards established by the Kimberley Process, an initiative established by the United Nations General Assembly in 2003 to monitor the buying and selling of diamonds. This process, which tracks diamonds from mine to market, ensures that all of our diamonds are warranted to be conflict-free. Learn more about our social responsibility policies.
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• WHAT ARE GIA AND AGS?

  Established in 1931, GIA is the world's largest and most respected not-for-profit institute of gemological research and learning. By extension, the GIA Diamond Grading Report and the GIA Diamond Dossier are considered the world's premier gemological credentials. For more information, please go to www.gia.edu. AGS Laboratories is a preeminent authority in diamond grading, providing grading reports for diamonds of all shapes and sizes. Known industry-wide as a laboratory with strict grading requirements and high standards; the AGS employs leading-edge research and technology to help inform your diamond and fine jewelry purchases. For more information, please go to www.agslab.com.
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• HOW CAN I HAVE A PIECE OF JEWELRY REPAIRED?

  At Tiny Jewel Box, we have a full-service repair department in house. Please bring in any items needing repair and one of our trained specialists will be happy to assist you.
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• WHERE CAN I HAVE MY WATCH SERVICED?

  Each timepiece manufacturer provides different recommendations for cleaning, maintaining, and servicing specific to their brand or individual timepieces. Tiny Jewel Box has in-house watchmakers and is an authorized Rolex service center, so you can be sure that we know exactly what it takes to keep your precious pieces in perfect condition. Learn more about our Watch Repair service. 
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• WHAT ARE YOUR POLICIES FOR REPAIRS?

  We provide approximate values and descriptions of your items, and the following terms and conditions will apply upon your acceptance of our estimate: Neither Tiny Jewel Box or its employees accepts responsibility for the condition or identification of jewelry or stones upon receipt. Items are submitted to us for repair only and we will not act as an insurer of the items. All articles which are antique, irreplaceable, fragile, of a brittle nature; or susceptible to damage from light, heat, moisture, or caused by an inherent condition are accepted on the condition that the customer accepts all risks with respect to any services requested to be performed. Responsibility for loss, theft, or damage is accepted by us only when due to our negligence. Any damage or loss due to the negligence of Tiny Jewel Box will be limited to the cost to repair or replace the item. Under certain circumstances the item(s) may be sent to a third party for repair. All repairs are guaranteed for one year under normal wear and tear. Special orders, sizings, alterations and engraving to original merchandise are FINAL SALES. We are not responsible for articles left over 120 days. No article can be picked up without the proper receipt.
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• MAY I HAVE SOMETHING CUSTOM DESIGNED AND MADE?

  Absolutely! We have a dynamic custom design team in-house who welcome the opportunity to bring your dream piece to life. Learn more about our Custom Design services and request an appointment.
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• HOW LONG DOES THE CUSTOM JEWELRY PROCESS TAKE?

  In general, most custom creations take four to eight weeks from your first appointment to delivery. Rush service is occasionally available for an additional fee. Learn more about our Custom Design services.
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• DOES CUSTOM JEWELRY ALWAYS COST MORE THAN CHOOSING A PIECE FROM YOUR SHOWCASE?

  That's not always the case. By designing and creating in-house, we are able to keep our costs down. Learn more about our Custom Design service.
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• WHAT IF I DON’T LIKE MY FINISHED CUSTOM PIECE?

  We simply won’t let that happen. We keep you involved in the process every step of the way, from design to creation, so there is no mystery as to what your completed piece will look like. We are creating for you, and by asking for your input and sharing design renderings and photos throughout the process, we avoid any surprises when your jewelry is completed and presented to you. Learn more about our Custom Design services.
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• CAN YOU USE MY EXISTING METAL?

  In some cases, we can use your existing metal for a hand-fabricated design. When we cast your jewelry, which is most often the case, we prefer to use fresh metal for the very best results. We can also gladly accept your metal and provide a credit toward your design.
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• WHAT METALS DO YOU USE IN CUSTOM DESIGN?

  We work in 18-karat white, yellow, and rose gold, as well as platinum. Silver and 14-karat gold may be available upon request.
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• HOW MUCH WILL A CUSTOM ENGAGEMENT RING COST?

  While prices can begin around $1,500, most custom engagement rings start around $2,500 plus stones. We're more than happy to talk to you about different options to ensure you get the best possible ring for your budget. Learn more about our Custom Bridal Design service. 
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• WHICH “C” IS THE MOST IMPORTANT?

  The four C's of buying a diamond are cut, clarity, color and carat—and it takes a combination of all four to determine a diamond's quality. Our diamond experts will walk you through the subtle differences in each category that can dramatically affect how far your budget will go. In the meantime, learn more about each of the four "C's,".
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• WHAT KIND OF CERTIFICATE(S) OR WARRANTIES DO I RECEIVE WITH MY DIAMOND RING?

  With your diamond ring purchase, you'll receive an Independent Certification from Not-for-Profit Laboratories, giving you complete peace of mind. You'll also receive a “Diamond Grading Report,” or a "Diamond Dossier," which is a document that contains the characteristics that make up your particular diamond's value, as well as an analysis of the diamond's dimensions, clarity, color, polish and symmetry. The report provides the owner with an independent description of the diamond's essential qualities, which is a crucial part of the purchase. At Tiny Jewel Box, our grading reports are available from two sources: the GIA (Gemological Institute of America) and the AGS (American Gem Society Laboratories). These independent, not-for-profit laboratories have no vested interest in the outcome of the diamond grading report. We only sell diamonds that are GIA or AGS certified, so you and your loved one can rest assured that you are getting exactly what you’ve paid for.
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• WHAT IF I NEED EXTRA HELP OR ADVICE ABOUT MY ENGAGEMENT RING PURCHASE?

  Helping you find the perfect ring is what we do best, so if you need additional assistance or have any further questions, please contact our Bridal Department at 202-654-1608. We are open from 10:00 AM – 5:30 PM Monday through Saturday. Note that we're closed on Sundays and on public holidays. If you'd like to schedule an appointment for a personal, in-store consultation, just click here.
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• HOW CAN I SCHEDULE A DIAMOND RING CONSULTATION?

  If you are interested in scheduling an appointment with our diamond experts, we encourage you to schedule a consultation in our store. A Tiny Jewel Box Bridal Consultant will be able to answer all your questions and show you our extraordinary selection of diamonds, engagement rings and wedding bands. To schedule your appointment, click here.
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• I bought a client a gift and personalized the piece with their name, but they don’t like it. Can the gift be returned?

  Corporate merchandise cannot be returned or exchanged.
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• Can I customize a gift with my company’s logo?

  We can customize the majority of our gifts by adding a company logo. This may be done by customizing the piece itself or through engraving/etching. Set-up fees may apply. Please contact our Corporate Gifts division or call 202-654-1664 to consult with our team on your specific needs.
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• Can I order something I don’t see on the website or in the showroom?

  Our website and showroom are only a small sampling of the gifts we have to offer, and we source items outside of these offerings daily. Learn more about our custom Corporate Gift services.
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