Frequently Asked Questions
What metals do you use?
We work in 18 karat white, yellow, and rose gold, as well as platinum. Silver and 14 karat gold may be available upon request.
Can you use my existing metal?
Sometimes, for a hand-fabricated design. When we cast your jewelry, which is most often the case, we prefer to use fresh metal for the very best results. We will gladly accept your metal and provide a credit toward your design.
What if I don’t like my finished custom piece?
We simply won’t let that happen. We keep you involved in design and creation every step of the way, so there is no mystery as to what your completed piece will look like. We are creating for you, and by asking for your input and sharing design renderings and photos throughout the process, we avoid any surprises when your jewelry is completed and presented to you.
Does custom jewelry always cost more than choosing a piece from your showcase?
Not always. By designing and creating in-house, we keep our costs down.
How much will a custom engagement ring cost?
While prices can begin around $1,000, most custom engagement rings start around $2,500 plus stones.
How long will the process take?
In general, most custom creations take four to six weeks from your first appointment to delivery. Rush service is occasionally available for an additional fee.
What are your policies for repairs?
Please click here for our store policies